This Refund and Returns Policy applies to purchases made from Omnigrowth through urbankickshop.com. Omnigrowth is operated by OMNIGROWTH, SOCIEDAD LIMITADA, registry code 17501769, VAT EE102984299, registered address Tartu mnt 67/1-13b, 10115 Tallinn, MALAGA.
1. EU right of withdrawal
Customers in the European Union normally have the right to withdraw from most online purchases within 14 days after receiving the goods, subject to legal exceptions. To exercise this right, contact us by email at support@urbankickshop.com before the 14-day period expires.
2. How to request a return
Email us with your order number, the item you want to return and the reason for return. We will reply with return instructions. Customers should not send products back without receiving instructions, because the correct return route may depend on the product and fulfilment location.
3. Return condition
Returned items must be unused, clean, undamaged and returned with original packaging, labels and accessories where possible. Footwear should only be tried indoors on a clean surface. We may reduce the refund if the value of the item is reduced due to handling beyond what is necessary to inspect the product.
4. Return shipping costs
Unless the item is defective or incorrectly supplied, the customer is responsible for return shipping costs. Original shipping charges may be non-refundable where allowed by law.
5. Refund timing
After we receive and inspect the returned item, eligible refunds are processed to the original payment method. Refund processing times may vary depending on the payment provider or bank. We may wait to refund until the goods are received back or until the customer provides proof of return shipment, where permitted by law.
6. Exchanges
Exchanges may be offered depending on stock availability. If the requested replacement is not available, we may offer a refund or another solution in accordance with applicable law.
7. Exceptions
Used, damaged, altered, personalised, hygiene-sensitive, final-sale or incomplete products may not be eligible for return unless they are defective or incorrectly supplied. Statutory consumer rights are not affected.
8. Defective, damaged or incorrect items
If an item arrives defective, damaged or incorrect, contact us within 48 hours of delivery where possible, including your order number, photos of the product and packaging, and a description of the issue. We will review the case and provide the appropriate remedy under applicable consumer law.
9. Contact
For returns and refunds, contact support@urbankickshop.com.