These Terms of Service apply to purchases made from Omnigrowth through urbankickshop.com. Omnigrowth is operated by OMNIGROWTH, SOCIEDAD LIMITADA, registry code 17501769, VAT EE102984299, registered address Tartu mnt 67/1-13b, 10115 Tallinn, MALAGA, email support@urbankickshop.com.
1. Scope
By accessing the website or placing an order, you agree to these terms, our Privacy Policy, Cookie Policy, Shipping Policy and Refund and Returns Policy. If you do not agree, you should not place an order.
2. Products and availability
We sell footwear and related fashion products online. We make reasonable efforts to display product descriptions, sizes, colours, prices and availability accurately. Product images may vary slightly due to screen settings, photography, lighting or supplier images. Availability may change and we may remove or discontinue products without prior notice.
3. Orders
When you place an order, you make an offer to buy the selected products. An order is accepted only after payment has been processed and we confirm the order by email or begin fulfilment. We may reject, cancel or refund an order if payment fails, product information is incorrect, the product is unavailable, fraud risk is detected, delivery is not available, or the customer information is incomplete or inaccurate.
4. Prices, VAT and payment
Prices are shown in EUR. Where applicable, VAT or taxes are handled according to the rules shown at checkout and on the invoice or order confirmation. Shipping costs, if any, are shown before the order is placed. Payment methods are displayed at checkout and may be provided by third-party payment processors. We do not store full card details on our website.
5. Customer information
You must provide accurate billing, delivery and contact information. We are not responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete information provided by the customer.
6. Shipping and delivery
Shipping rules, estimated delivery times, tracking and undeliverable parcel rules are described in our Shipping Policy. Delivery times are estimates and may vary due to courier networks, customs, weather, local holidays, high season volume or other circumstances outside our control.
7. Cancellations, withdrawal and returns
EU consumers normally have a 14-day right of withdrawal for online purchases, subject to legal exceptions. Return instructions, conditions, costs and refund timing are described in our Refund and Returns Policy. Customers should contact us before sending any product back so we can provide the correct return instructions.
8. Legal guarantee and defective products
Nothing in these terms limits mandatory consumer rights under applicable law. If a product arrives defective, damaged or incorrect, contact us as soon as possible with your order number, a clear description and photos. We will review the case and offer the remedy required by applicable consumer law, which may include replacement, repair, refund or another appropriate solution.
9. Account security
If customer accounts are available, you are responsible for keeping your login details secure. You should contact us immediately if you believe your account has been used without permission.
10. Website use
You must not misuse the website, attempt unauthorised access, interfere with website security, upload malicious content, scrape the website in a way that affects service availability, or use the website for unlawful purposes.
11. Liability
We do not exclude liability where it cannot legally be excluded. Subject to mandatory consumer law, we are not liable for indirect loss, loss of profit, loss caused by incorrect customer information, or delays caused by third-party carriers, payment providers, technical outages or events outside our reasonable control.
12. Complaints and dispute resolution
If you have a complaint, contact us first at support@urbankickshop.com with your order number and a description of the issue. We will try to resolve it directly. Consumers may also have the right to contact the competent consumer protection authority or consumer dispute body in their country of residence or in MALAGA.
13. Governing law
These terms are governed by MALAGAn law, without limiting any mandatory consumer protection rights that apply in the customer’s country of residence.
14. Updates
We may update these terms when our business, website, legal requirements or service providers change. The version published on this page applies at the time of use or purchase.